Refund Policy

Refund policy

CANCELLATIONS

You can cancel your orders by writing to us on our Email ID – support@soilandskin.com or please call us on +918861908878 (Monday to Friday, 10AM to 7PM & Saturday 10AM to 4PM)and we will help you in cancelling the order.

How will I receive the refund for my cancelled order?

For prepaid orders, money will be returned to the bank account/credit/debit card or where the payment was made within 7 business working days. We will be able to credit to the original method of payment, we cannot refund to another alternative card.

Please Note: Orders can only be cancelled before they are shipped.

RETURNS AND REFUND

We have made all our products with utmost care and deep scientific knowledge with an understanding of most skin types. If you are still not completely satisfied with a purchase, please reach out to us and we will put all our efforts to help you. Kindly make an unboxing video for an easy reference. 

We offer refund / replacement only in following cases:

  1. Wrong product delivered
  2. Expired product delivered
  3. Damaged product delivered – Physical damage
  4. Missing product

Step 1 – Raise a request within 2 days from the date of delivery along with an unboxing video through Email –
support@soilandskin.com or on Whatsapp at +918861908878 with the pictures of the issue
you are facing and your order ID.

Step 2 – Allow us 48 working hours to review your request.

Step 3 – On reviewing your request, we will send our courier partner to collect the product delivered to you.

Step 4 – After your product(s) is received, we will verify it and initiate the replacement or refund accordingly.

Under what conditions return/ replacement requests will not be accepted?

  • Opened/used/altered products.
  • Original packaging (mono cartons, labels, etc.) missing.
  • The return/replacement request is generated after 2 days from the date of delivery.
  • The damaged/ missing product is reported after 2 days from the date of delivery.
  • Update received as product delivered but product not received and if reported after 24 hours from the time of delivery.