FAQ

What is Soil & Skin?

You can read about us in Our Values Section.

 

Does your Company Test on Animals?

Soil & Skin has a strong belief that cosmetic animal testing is not necessary and should be eliminated worldwide. We do not test on animals and our company is helping to bring about change in countries where animal testing is conducted on cosmetics as required by law. 

 

Where can I buy Soil & Skin Products?

Soil & Skin is also available now in amazon and offline orders through WhatsApp us .

 

How do I determine the right skincare routine for me?

Based on six key skincare concerns, Soil & Skin created customized skincare systems – a combination of repair and moisturizer products – to target each concern. For one-on-one guided assistance, simply chat live with our online Beauty Advisors.

 

I use moisturizer so do I need SERUM?

Yes, we suggest using a serum day and night before applying your moisturizer. Serums are highly concentrated, provide immediate and long term results as well as boost and support the natural functions in the skin. Moisturizers help rebuild skin’s protective barrier and feature anti-aging technologies to target specific concerns.

 

How Long will my order take?

We usually ship within 24 working hours after receiving an order. Once shipped, our logistics partner can take anywhere from 2 to 5 days, to get the order delivered to you. Users in metro cities can expect a faster delivery speed (within 3 days).

 

What is your return policy?

You can raise a return request to us by dropping us an email at support@soilandskin.com and our team will assist you. Return shipments are also managed by us. For more details, please check our refund policies page.